To fulfill the Federal Government's mandate for enhanced service delivery, SERVICOM (Service Compact with All Nigerians) was established in 2004 as a Presidential Initiative. Designed to foster efficiency, transparency, and accountability across all Ministries, Departments, and Agencies (MDAs), SERVICOM serves as a social contract between the government and its citizens. By mandating each government agency to publish a Service Charter, the initiative ensures a commitment to service excellence, ultimately aiming to maximize public satisfaction and guarantee quality service for all users. The National Bureau of Statistics (NBS) as the apex statistical agency in Nigeria, and the official custodian of National Statistics, developed it’s service charter in 2024 and revised in 2026 to cover a two year period 2026 - 2028. This Service Charter communicates the Bureau’s commitment to delivering quality services, clarifies the services being offered and outlines the standard stakeholders can expect. It also serves as a frame for accountability and continuous improvement in service delivery.

Download the service charter